Same Policy Everywhere
Whether you're on desktop, mobile or tablet, your privacy protections remain identical. We don't change how we handle data by device.
LEGAL REFERENCE
Your Privacy Matters to Us
We've built rafiwd around your trust. This policy shows exactly how we handle your account details, payment information and personal data across every part of the platform —...
Data ProtectionPayment SecurityAccount PrivacyTransparent PracticesYour Control
How We Protect Your Information
rafiwd operates under privacy frameworks designed for the regions we serve, including Indonesia. We collect only the information needed to verify your account, process your DANA, OVO, GoPay and QRIS transactions, and keep your gaming activity secure. Your personal data is encrypted in transit and at rest. We never sell your information to third parties. Payment processors handle your wallet details directly;
we store only transaction records tied to your account. Where local law permits, we may share anonymised data with our gaming partners to improve your lobby experience.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Questions About Your Privacy
Privacy Team
Reach our dedicated privacy contact for data requests, deletion inquiries or concerns about how we handle your personal information.
Account Settings
Manage your privacy preferences, communication opt-outs and data visibility directly from your account dashboard at any time.
Support Chat
Our support team can walk you through privacy controls, explain what data we hold and help you exercise your data rights.
WHY VISITORS TRUST US
Why Your Data Is Safe With Us
Encryption Standard
All account and payment data travels over TLS 1.2+ encryption. Your DANA, OVO, GoPay and QRIS details never touch our...
Regular Audits
We conduct annual security reviews and penetration testing to identify and close vulnerabilities before they affect your account.
Compliance Framework
Our privacy practices align with data protection standards in supported regions, including Indonesia's local regulatory environment.
Limited Access
Only authorised staff can view your personal information, and only when needed to process your account or resolve a support...
Breach Response
If a security incident occurs, we notify affected users within 72 hours and provide guidance on protecting your account.
Data Retention
We keep your information only as long as needed to run your account and comply with local law. You can...
BENCHMARKED
Consistency Across Our Platform
Live Tables & Slots
Your privacy rights apply equally across live dealer rooms, slot lobbies and sportsbook markets. No section of rafiwd operates under different rules.
Payment Methods
DANA, OVO, GoPay and QRIS transactions follow the same security and privacy standards. We treat all payment routes with equal care.
Third-Party Games
Games from Pragmatic, Evolution, PG Soft and other providers run within our privacy framework. We audit their data handling practices.
Account History
Your session logs, betting history and account statements are protected under the same encryption and access controls as your personal details.
Support Interactions
When you contact our team, your conversation is logged securely and only visible to staff handling your case. Chat records are encrypted.
Future Updates
If we change this policy, we'll notify you 30 days in advance. You can review the new terms and decide whether to continue using rafiwd.
What This Policy Covers
Account Registration
We collect your name, email, phone and identity details to verify your account and comply with local regulations in Indonesia.
Transaction Records
Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal is logged with timestamps and amounts for your protection and ours.
Gameplay Data
We track your session activity, game choices and betting patterns to personalise your lobby and detect unusual account behaviour.
Communication Logs
Emails, chat messages and support tickets are stored securely so we can resolve issues and improve our service based on your feedback.
Device Information
We collect your IP address, browser type and device details to prevent fraud, enforce regional restrictions and optimise your experience.
Marketing Preferences
You control whether we send you promotions, game updates and account alerts. Opt out anytime from your settings without losing access.
Privacy Questions Answered
We retain your account information for as long as your account is active, plus five years after closure for regulatory compliance. You can request deletion of non-essential data anytime through your privacy settings or by contacting our privacy team.
Yes. Log into your account and visit Privacy Settings to download a complete record of your personal information, transaction history and gameplay data. You can also request this via email from our privacy team within 30 days.
We share only what's necessary with payment processors (DANA, OVO, GoPay, QRIS providers), game studios and fraud-prevention partners. We never sell your data. All partners sign strict confidentiality agreements.
Your privacy rights transfer with the company. Any buyer must honour this policy or notify you 30 days in advance. You can delete your account and request data removal before any transition takes effect.
We monitor login patterns, transaction amounts and device changes. If we spot unusual activity, we'll email you immediately. You can enable two-factor authentication in your security settings for extra protection.
Yes. Request account deletion from your settings or contact support. We'll remove your personal information within 30 days, though we keep anonymised transaction records for regulatory compliance in supported regions.
This policy applies to all rafiwd users. In Indonesia, we comply with local data protection frameworks and regional payment regulations for DANA, OVO, GoPay and QRIS. Your rights remain the same across all supported regions.